Organization Changed but the Evaluator is Still the Old Manager?
🔁 Organization Changed but the Evaluator is Still the Old Manager?
If an employee’s manager has changed but the performance form is still routed to the former manager, you’re not alone — the system continues to follow the organization structure valid at the time the cycle was created.
Why? Because once a performance or feedback cycle is launched, it is locked to the org structure at that moment. Later organizational updates do not retroactively update active cycles.
📌 What’s the Solution?
You have two options depending on your situation:
Option 1: Manually Update the Evaluator in the Current Cycle
If you don’t want to start a new cycle, you can simply update the evaluator manually:
Go to Admin > Cycle Management
Click the Reports button of the relevant cycle
In the Evaluatees table at the bottom, find the employee’s row
Under Actions > Change Reviewer, select the new manager and save
That’s it — the evaluation will now be reassigned. ✅
Option 2: Create a New Cycle
If you start a brand-new cycle, the system will automatically pull the most up-to-date organization structure and assign evaluators accordingly. No manual corrections needed.
🎯 Summary
When the org structure changes, the active performance setup does not update automatically.
To fix it, you can either manually update the evaluator in the current cycle
Or create a new cycle to refresh everything in line with the latest org chart.
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